After Sales Service / Appointment

Would you like to change your Redline Thread?

If you want to replace your Redline thread or send your jewelry to the Service Department, you have the following options:

• Make an appointment for the After Sales Service.
• With a confirmed appointment, we will repair your jewelry directly at the shop.
• **Two pieces of jewelry per person and per appointment.
• Appointments can only be made online by clicking on the following window:

Drop off your jewelry.

• If you have jewelry in chaine model or unable to make reservation, you will be able to deposit your jewelry to us
• The Redline shop, at 167 rue Saint Honoré is open from Monday to Saturday from 10:00 am to 6:30 pm.
• The reparation will take up 7 businesses days.

Send us your jewelry by post.

• Complete After service form and payment for shipping. After sale service form
• Please kindly send us the copy of the warranty certificates.
• The return address is：
REDLINE SAV
 +33 01 4 88 02 08
 – 182 RUE DE RIVOLI
 – 75001 PARIS, FRANCE

Important Notes

• If you are not located in Europe, please DO NOT use DHL, UPS or FEDEX, TNT or EMS EXPRESS because they cause custom duty problems.
• Please use your local post office and declare it as  “accessory to repair” in detailed description of contents
• Do not put your packaging when you return your jewelry
• We will contact as soon as we process your jewelry.
• Normally it takes around 8 weeks for us to send it back.
• If you do not declare it clearly, there will be risk that we refuse the parcels.